Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.
The Defense Health Agency’s Virtual Education Center is an online educational platform with more than 50,000 resources covering 60 medical topics. The Virtual Education Center puts the power in your hands to research health topics before you talk to your provider.
MHS GENESIS is the new electronic health record at Andersen Air Force Base!
Need an appointment? Learn about our priorities for care and what you need to do.

TRICARE News and Updates

Don’t forget to keep your family’s information up to date in DEERS!